Venue Partner shall:
1. Allow for identification, appointment of Vendor(s),for running, functioning and operations of the banquet and/or associated events (“Vendor”) for a fee (“Vendor Fee”) and undertake such works as described in Annexure 4 for its services, at the sole discretion of the Service Provider
2. Acknowledge and understand that Service Provider may facilitate services to customers through third party/Vendors, on terms and conditions agreed between Service Provider, Vendors and customers. Venue Partner shall cooperate with such third party/Vendor and allow access to the Venue for the purpose of providing their services. Venue Partner shall not unnecessarily interfere/ withhold any terms as may be agreed between the customers and Service Provider.
3. authorizes the Service Provider and/or Vendor to use the documents provided by it for inter-alia applying and obtaining any licenses and/or approvals required for the day to day operations of the Venue including for operating kitchen/pantry/canteen/ Spa/restaurant etc. at the Venue.
4. ensure that on or before the Handover Date, all changes/alterations identified in Schedule A are undertaken at the Venue, at its own cost and expense, failing which, it shall be deemed as a material breach of this Agreement and the Service Provider shall not be obligated to perform any and/or all obligations under this Agreement.
5. Not interfere with the operation and management of the Venue and take all steps for quiet enjoyment and use of the Venue.
6. Have no objection to the appointment and placement of a Designated Sales Manager at the Venue by Service Provider for managing tasks as defined in the Agreement. All decisions regarding the appointment, replacement, or removal of the Designated Sales Manager shall be at the sole discretion of Service Provider, and the Venue Partner shall comply with the same. The Designated Sales Manager shall be subject to the employment policies of Service Provider and applicable laws, including the policies on leaves, benefits etc.
7. Provide office space and infrastructure for the Designated Sales Manager as well as any other Service Provider sales representatives/manager as may be requested by Service Provider
8. Shall take all adequate measures and be responsible for safety and security of the customers and all other persons present at the Venue including providing safe facilities for parking of vehicles of guests, customers and other staffs of Venue Partners.
9. Undertake the customer grievances and issues related to the booking or events as the case maybe and hold Service Provider harmless of such situations;
10. Ensure compliance with all applicable laws by obtaining and maintaining all necessary licenses, permissions, guidelines, and other statutory or regulatory requirements for the Venue and its operations on the Property, as may be required from time to time.
11. Ensure accesses and exit to the Venue at all times shall remain clear and easily accessible from any obstruction or hindrance, illegal occupants.
12. Execute Vendor NOC for operation, management in compliance with statutory / law enforcement requirements, licenses or permissions.
13. Ensure fulfilment of all such commitments in the manner recorded in the customer commitment form (“CCF”). Once acknowledged by the Venue Partner, he shall deliver and conduct the event as per the CCF. Venue Partner shall appropriately compensate the customer in case of failure to deliver and/ or under-delivery on any commitments made to the customer under CCF and indemnify and keep indemnified Service Provider from all customer claims, demands and costs incurred by Service Provider in this regard.
14. acknowledges that Service Provider receives customer feedback through rating system where customers rate their experience of the event at held at Venue out of total score of 5 in addition to reviews and responses, whether on social media, verbally, in writing or otherwise (“Quality Score Policy”) that allows Service Provider to measure the quality of the Venue, including in relation to guest experience. Service Provider shall communicate the parameters on which the Venue will be measured from time to time and the Venue Partner agrees to comply with the Quality Score Policy. The Venue Partner understands that poor performance may result in an impact on marketing visibility; Venue ’s listing being suspended, and termination of this Agreement.
15. Ensure timely payments of all applicable taxes including GST, cess or stamp duty, ground rents and assessments, and any other taxes and levies in respect of the Venue or this Agreement. For clarity, GST on customer bookings shall be collected and deposited by the Service Provider. GST on BR shall be deposited by Venue Partner and reimbursed by the Service Provider in subsequent payment cycle from the date its input credit is available to the Service Provider in accordance with applicable laws.
16. undertake to abide and be responsible during the term of the Agreement, at it cost and expense, to comply with applicable statutory obligations inter alia licenses, approvals and/or NOCs from the relevant authorities.
17. Provide pending receipt of all requisite sanctions and permissions for supply of electricity as per sanctioned load, from concerned department and undertake the following steps to ensure uninterrupted supply of electricity with the sanctioned load: (a) install generator sets (or make other alternative valid and legal arrangements as may be approved by the Service Provider by prior written consent) together with procuring and maintaining any licenses and permissions required for the same; (b) be liable for the scope of generator sets repairs and maintenance as specified in Scope of Work ; and (c) pay all charges, penalties, cesses, costs and expenses, if any, imposed on or incurred by the Service Provider/Vendor as a result of the insufficient and/or lower load of electricity made available at the Venue by the Venue Partner for any reason whatsoever (including any charges levied by electricity department for using excess load of the electricity over and above as sanctioned or required by the Service Provider); the Venue Partner shall be sole responsible to pay foregoing charges, penalties, cesses, costs and expenses on a timely basis to prevent interruption in the supply of electricity and in the event the default to pay or refund any of the aforementioned charges including but not limited to payment of statutory deposits with the concerned electricity department, advance consumption demand charges, current consumption charges and other refundable deposits incurred by the Service Provider within the timelines specified by the Service Provider, the Service Provider shall be entitled to set off or deduct the amounts from the Benchmark Revenue. It is clarified that the Venue Partner is to maintain the requisite power factor levels and in case the procured sanctioned Load is in excess of what is actually utilized at the Venue, the Venue Partner shall refund the relevant portion of bill which Service Provider is subjected to pay because of excess sanctioned Load. In the event that the power factor is operated at less than optimum level at ratio of 0.95, the Venue Partner shall compensate the Service Provider for such amounts as levied by the electricity authorities to the Service Provider.
18. ensure the uninterrupted supply of water by the Handover Date at its own cost (including through water tankers) as per required quality and the quantity including in case of invocation of Force Majeure Event to ensure that operations are not impacted.
19. procure and maintain permission/licenses to install any or requisite sewage treatment facilities from any relevant statutory authority by the Handover Date and its installation as per applicable laws, during the term of this Agreement pay the requisite charges imposed in connection with the sewage or waste water generated as a result of the non-installation or non-compliance with sewage treatment regulations. The Venue Partner shall be solely liable to timely pay all penalties imposed by any government, statutory and/or RWA and to facilitate uninterrupted operations at Venue and in the event of failure to supply the Utilities, the Service Provider would not be required to pay the Benchmark Revenue to the extent of the inoperability of the banquet for the relevant duration.
20. be liable for payment stamp duty charges in accordance with applicable regulatory requirements.
21. shall hand over OTA credentials (including password) of the Venue to Service Provider at the time of execution of this Agreement. The Venue Partner agrees that all pre-existing and new listings of the Venue at any online or offline platform shall be branded and managed by the Service Provider which shall include adding, removing or modifying the name, phone, website, pictures and amenities of the Venue.
22. Acknowledges that he shall be solely liable to the customer on account of: a. mis-representation by the Venue Partner; or b. Unavailability of Venue [e.g. Venue sealing, Venue damaged post booking; or c. Non-fulfillment or gross deficiency of CCF requirements. Furthermore, Venue Partner shall indemnify and hold Service Provider harmless from such claims by the customer.
23. Ensure that the Service Provider has exclusive rights to manage and be responsible for complete revenue, pricing, inventory, booking management for 100% of the inventory at the Venue (including through its online and B2B sales channels), publish such pricing for reservation by customers on the OYO Platform, OTA and all online/offline channels and the Vendor shall fulfill the bookings at such price and receive the payments in Service Provider’s bank account. The Venue Partner agrees and acknowledges that such pricing is dynamic in nature and is subject to change, and such price determination by Service Provider is reasonable in nature. The Venue Partner shall, at all times, comply with respective terms and conditions associated with the use of the OYO Platform, OYO devices and Technological Know-how and acknowledges that listing of the Venue on OYO Platform and other OTA’s is subject to OYO on-boarding requirements and OYO policies, as applicable. The Vendor shall also honor the terms of any discount or promotional or incentive programs that Service Provider offers to the customers from time to time.
24. Acknowledge that all bookings made during the Term of this Agreement shall be exclusively managed by the Service Provider. In the event that any customer or third party makes a booking directly with the Venue Partner, the Venue Partner shall immediately notify the Service Provider in writing without any undue delay. Furthermore, if the Venue Partner receives any payment, advance, or monetary amount directly from any customer in relation to such bookings, the Venue Partner shall promptly disclose the receipt of such funds and shall transfer the full amount without delay to the bank account designated by the Service Provider.
25. Irrevocably authorises the Service Provider to enter into such agreement and arrangements with the Vendor as maybe required for in relation to the operations and management of the Venue and may seek appropriate remedies, against the Vendor. Service Provider agrees to assign its rights to seek recourse against the Vendor for any breach of Vendor under such arrangement.
26. Understands and acknowledges that, for any acts and omissions of the Vendor including operational related issues and claims relating to operations at the Venue, the Vendor shall be solely responsible and liable.
27. Understands and acknowledges that the Vendor shall have recourse against the Venue Partner in relation to the issues and claims pertaining to the Venue, and for any of Venue Partner’s misrepresentation or breach of any warrant or obligation set out in this Agreement.
28. The Venue Partner acknowledges and confirms that: (i) every act, document, matter and thing which shall be made executed or done by the Service Provider for the aforesaid purposes shall be as good, valid and effective as if the same had been made, executed or done by the Venue Partner; and (ii) the Venue Partner hereby ratifies and confirms and agrees to ratify and confirm from time to time and at all times everything that the Service Provider shall do or cause to be done by virtue of the authorization in accordance with this Agreement.
29. Upon the expiration or earlier termination of the Agreement immediately stop use of the Service Provider’s brand name and/ or intellectual Venue.
30. Understand and acknowledge that Vendor will undertake operational related compliances and address operational issues and incur all expenses in relation to operation of the Venue, including payment of consumables, its staff remuneration and statutory payments etc for the specific performance for which Vendor has been engaged at the Venue.